Refund Policy

 

Thank you choosing to use our software tools and services. This information is a summary of the terms governing claims of refund for purchases made on or through our website. We recommend that you read this policy carefully and save a copy of it at the time of purchase on this website. You may also review our terms and conditions governing access and use of this website here: emper.net/termsofuse

. Emper LLC. provides digital products, tools and services in the form of interior book/formatting and design software application (‘Product(s’)) which, once purchased, are generally non-refundable. Since Emper is free to download, you should be able to evaluate how Emper works for your book publishing needs without making a purchase. But if you do purchase a license and find that Emper isn’t right for you, you can cancel your purchase within 30 days for a refund. Please contact us if that’s what you decide.

Any request for refund will be subject to our own independent review and decision. If the Company accepts your request for refund, we will refund you the full amount using the same payment method (for example cash or refund on credit/debit card) used for purchase. If we are not notified within the specified period, customer will forfeit their right to obtain refund. Where the Company accepts your request for refund, we may require proof of identity and an order receipt.

Please note that if the Company accepts your request and refunds your order, you will no longer be able to use or access the product, services and content, or obtain customer support, with respect to the product that you initially purchased.

For question and enquiries, please contact us via email at info@emper.net or write to us at:

Emper, LLC. ​
1049-C El Monte Ave Ste C#778
Mountain View, CA 94040